Shipping policy

Thank you for shopping with GAVINNETWORK TECHNOLOGY COLTD. Based in the United States, our online store specializes in a wide range of fashion bags, casual handbags and daily bag accessories. We focus on standardized order handling, strict pre-shipment quality checks and secure logistics packaging, striving to deliver every bag product to global customers in perfect condition within a stable and predictable shipping cycle.

1. Order Processing Time

All confirmed and fully paid bag orders will undergo internal verification, quality inspection and dedicated protective packaging within 1 to 5 business days. Our warehouse team only processes orders on regular working days, with all processing work paused during weekends and U.S. national public holidays.
During promotional events and peak shopping periods with elevated order volumes, standard processing schedules may be slightly extended. Our team will send formal email notifications to customers promptly if notable order delays occur, ensuring full transparency of order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for all bag orders are calculated based on package weight, size and final shipping destination. The exact shipping cost will be automatically calculated and clearly displayed on the checkout page before payment, with no hidden charges or additional fees.
We provide exclusive standard shipping for all in-stock bag merchandise, with an estimated delivery period of 15 business days after warehouse dispatch. This timeframe serves only as a reference value. Actual delivery speed may fluctuate due to logistics carrier delays, customs clearance audit progress, severe weather, regional logistical restrictions and holiday operational suspensions.

3. Shipment Confirmation and Order Tracking

Once your bag order passes all pre-delivery inspections and is officially dispatched, you will receive an automated shipment confirmation email that includes your unique tracking number and official logistics service details.
Tracking data will be activated and available for real-time online inquiries within 24 to 48 hours after the logistics carrier picks up your package. Temporary system synchronization delays are normal in cross-border logistics. You can contact our customer support team for manual status checks if no tracking updates appear after 48 hours.

4. Incorrect Address Disclaimer

Customers are solely responsible for entering accurate, complete and deliverable shipping addresses, valid zip codes and active contact information during checkout. Please double-check all delivery details before completing payment to avoid delivery errors and package returns.
GAVINNETWORK TECHNOLOGY COLTD will not be held accountable for misdelivery, delivery failure or package loss caused by incorrect or incomplete address information provided by customers. Any packages returned to our warehouse due to address errors will require customers to bear all reshipping costs independently, and original shipping fees are non-refundable.

5. Lost or Damaged Packages

If your parcel goes missing during cross-border transportation, please submit a loss inquiry request to our after-sales team within 2 calendar days after the expected delivery date. We will collaborate with official logistics providers to conduct full traceability investigations and settle the issue as soon as possible.
Long-distance transportation may cause unavoidable extrusion, abrasion or collision damage to bag surfaces, hardware accessories and outer packaging. If you receive damaged products, please contact our after-sales team within 24 hours of delivery. You need to provide clear, original photos of both the complete packaging and damaged product areas as valid evidence for our review and resolution.

6. Bag Care and Usage Notice

All bags sold in our store are made of premium leather, canvas, nylon and other durable materials. Each product is attached with professional material-matched care instructions, covering correct daily usage, cleaning methods and scientific storage standards.
Product fading, deformation, accessory damage and structural failure caused by improper cleaning, poor storage conditions, unauthorized modification or personal misuse do not belong to quality defects. GAVINNETWORK TECHNOLOGY COLTD offers no after-sales warranty or compensation for man-made damage caused by irregular use and maintenance.

7. International Shipping and Customs Notice

All cross-border international shipments are subject to the destination country’s local trade rules and customs supervision policies. Import duties, customs clearance fees and other statutory import taxes may apply based on regional regulatory requirements.
All customs-related expenses incurred during international delivery are fully borne by the customer. Product prices and shipping fees do not cover any customs or import charges. We are not responsible for package detention, mandatory return or economic losses caused by unpaid customs fees or violations of local import regulations.

8. Contact Information

If you have any questions or concerns regarding our shipping rules, logistics updates and delivery services, please reach out to our official customer service team via the channels below:
Trade Name: GAVINNETWORK TECHNOLOGY COLTD
Phone Number: +1 302-680-3253
Email: info@mtlmstyle.shop
Physical Address: 608 Sedona Dr, Nebo, NC 28761, United States